Guest communication
Guests get the right information at the right time, in their own language. Questions that need a person go straight to our team.
Guests expect an answer, even at 10 pm
Parking, wifi, late check-out, a lost key: questions always arrive at the worst moment. Slow replies cost reviews, and reviews drive your visibility.
What we do
Messages at the right moment
Confirmation, practical info before arrival, arrival instructions the day before, departure info the evening before.
Four languages
Messages and replies in Dutch, French, English and German.
Escalation to a person
Issues during the stay are logged, followed up and solved on site if needed.
Digital house guide
Wifi, parking, waste sorting, local tips: all in one place.
What you see in your portal
- Guest issues affecting your property, with status and resolution.
- Guest reviews and our replies.
- No unnecessary personal data: only first name, country and party size.
Handled automatically
Every booking follows a fixed communication schedule, supervised by our team.
- 1Confirmation at booking
- 2Practical info 3 days before
- 3Instructions and code the day before
- 4Departure info the evening before
- 5Review request after the stay
Are guests helped by a bot?
Standard information is sent automatically and on time. As soon as a question deviates or signals a problem, a team member takes over.
Can I see the conversations?
You see every issue and how it was resolved. Full conversations contain guests’ personal data; we share them only when a decision requires it.
This, and everything else, for your property.
Our services work as one. Discover what that means for your property.